FAQs
How do I identify what type of intruder alarm I have?
For Home Security customers there are a number of panels in our range. Click here to identify your control panel and also to view our range of videos.
How do I set/unset my alarm system?
For Home Security customers there are a number of panels in our range. Click here to identify your control panel and also to view our range of videos.
How do I part set my alarm system?
For Home Security customers there are a number of panels in our range. Click here to identify your control panel and also to view our range of videos.
How do I put my alarm into night set mode?
For Home Security customers there are a number of panels in our range. Click here to identify your control panel and also to view our range of videos.
How do I change the master code for my system?
For Home Security customers there are a number of panels in our range. Click here to identify your control panel and also to view our range of videos.
How do I add a user code?
For Home Security customers there are a number of panels in our range. Click here to identify your control panel and also to view our range of videos.
How do I add a new fob?
For Home Security customers there are a number of panels in our range. Click here to identify your control panel and also to view our range of videos.
How do I temporarily disable a zone in my house?
For Home Security customers there are a number of panels in our range. Click here to identify your control panel and also to view our range of videos.
Quick Reference Guides
Please use the link below to download the Quick Consumer Reference Guide for your panel. Click here to identify your control panel and also to view our range of videos.
How do I report a general fault?
If you cannot find the answers you are looking for please contact us 0344 8001 999.