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Contact Us

Select one of the options below to find the right contact details for you.

I have an ADT System

I don’t have an ADT System

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Get help fast with MyADT

Manage account details

Update Keyholders

Book and manage engineer callouts and routine inspections

Report faults

Access helpful resources

Log in to the MyADT portal or download the app below.

Web Portal

Still need help?

For any other queries, or if you need to contact us in an emergency, our dedicated customer service centre are on hand 24/7/365

Contact information

How do I contact ADT?

Accounts & Billing 

General billing enquiries - 0344 800 1999

Making a payment over the phone - 0344 800 6439

Setting up a direct debit -  0344 800 6470 (Monday - Friday, 8.30am - 4.30pm)

Complaints

Making a complaint - 0344 800 1999

Moving property or leaving ADT

Moving or thinking of leaving ADT - 0330 123 9612

Spotted an ADT bell box

Moved into a new home which already has an ADT alarm - 0800 169 0612

Customer Services

Urgent requests - 0344 800 1999

Reporting a fault, ordering replacement parts such as fobs or to book a remote inspection - 0344 800 1999

Upgrades & Add-Ons

Upgrading your sytem or ordering additional equipment - 0800 169 8999

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Get in touch with ADT

To become an ADT customer contact our sales team either by phone on 0800 144 4499 or by clicking the button below to complete a web form and a member of the team will be in touch.

Get a free quote

ResidentialBusiness

What are you looking to secure?

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6226


If you have any questions about our products and services, you can call us on:

0808 273 4201

8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Get a free security assessment and a quote specific to your needs by calling 0808 2734 201.

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

Company details

Getting a free security assessment and tailored quote is simple. We offer home visits or telephone calls.

0808 2714 435

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Your details

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If you have any questions about our products and services, call us:

0808 2714 435

We're available:

Mon 08:30 - 18:00 Tues 08:30 - 18:00 Weds 08:30 - 18:00 Thurs 08:30 - 18:00 Fri 08:30 - 18:00 Sat 09:00 - 17:00 Sun Closed

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

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