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Manage your home security. Manage your peace of mind

You understand how important it is to protect what means the world to you. So do we. That’s why we’ve provided all the information you need to keep your ADT system working smoothly – and you feeling happy and secure. If you have a problem with your security system, your ADT account or any aspect of the service you receive from us, this page answers all your questions.

Top ADT Home Security FAQs

I’ve purchased my ADT Home Security System, what happens next?

One of our installation planners will call you to arrange the earliest convenient date for your installation. We have also created a ‘What happens next’ document which you can download. This will outline any specifics that you may need to do prior to installation. Click here to download

My Home Security system is now installed, where do I find all supporting documentation

You can download your welcome pack from here; this should have all the information you need. Click here to identify your control panel and also to view our range of videos.

We have also created a number of quick reference guides which detail each step, please click on the link below for the guide applicable to you:

 

How do I pay a bill?

There are few ways you can pay a bill,

Can I change the master code on my system myself?

Yes, there are many functions such as changing master codes, adding new codes and fobs and more that you can do yourself. Click here to identify your control panel and also to view our range of videos.

We have also created a number of quick reference guides which detail each step, please click on the link below for the guide applicable to you:

 

Can I order replacement fobs for my alarm system?

Yes, all fobs are guaranteed for 12 months under warranty. If you wish to order additional fobs or your fobs are older than 12 months old they can be ordered but there will be a charge. Please call us on 0344 800 1999 so we can identify the type of fob you have.

How do I report a fault on my system?

If you need to report a general fault please contact us on 0344 800 1999 and our team will be on hand to help.

Will there be a charge for call outs?

Call outs can vary depending on the service plan you are on and what’s required, we strongly advise that you check your service plan. You can find out what service plan you are on by checking your sales agreement, page 1 under the section ‘System and Service’ details.

Click on the service plan relevant to you to download more information:

Will I be charged for batteries?

All batteries in your devices such as door contacts, motion detectors and sensors are included and you will not be charged for these.

Panel batteries in your intruder panel and/or fire panels are not included as part of your service and maintenance plan and so will be charged separately. In addition lamps/bulbs and emergency lighting lamps are also chargeable items.

How do I update my key holder information?

To change or amend your key holder information please contact us on admin@myadt.co.uk with the details of the necessary change. We’ll respond in writing to the registered address we hold on file for your account to confirm the changes have been made and applied. For security purposes we cannot confirm the change via email. Please note that we require 48hrs to complete the request.


For any urgent requests please call 0344 800 1999, quoting your contract reference number.

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Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6226


If you have any questions about our products and services, you can call us on:

0808 273 4201

8.30am - 6pm Monday to Friday,
9am - 5pm Saturday

Get a free security assessment and a quote specific to your needs by calling 0808 2734 201.

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

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Getting a free security assessment and tailored quote is simple. We offer home visits or telephone calls.

0808 2714 435

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If you have any questions about our products and services, call us:

0808 2714 435

We're available:

Mon 08:30 - 18:00 Tues 08:30 - 18:00 Weds 08:30 - 18:00 Thurs 08:30 - 18:00 Fri 08:30 - 18:00 Sat 09:00 - 17:00 Sun Closed

Please use this form to submit an enquiry. This form collects your name, email address, and other personal information. Please read our Privacy Policy for information on how we protect and manage your personal data. By completing this form and submitting your information, you confirm that you have reviewed, understood and accepted our privacy terms as well as our cookie terms.

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